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Zero distance close service
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FAQ
You can find some Frequently Asked Questions here.
Number(9)
Q:Three minutes after turn on power, the heat circle is still not red
A:1、Connect power plug.
2、Call after‐sales service.
Q:Three minutes after turn on power, the heat circle is still not red
A:1、Connect power plug.
2、Call after‐sales service.
Q:Heat circle works intermittently
A:Normal phenomenon
Q:Heat indicator light is off, while ceramic glass surface is very hot
A:Call after‐sales service.
Q:Heat time lengthens
A:Change cookware.
Q:Ignitor doesn
A:1、Connect power.
2、Replace High‐voltage wire.
3、Replace High‐voltage wire.
4、Replace pulse ignitor.
5、Replace or adjust Micro switch.
6、Install the battery properly.
7、Adjust to 5‐6mm distance.
8、Turn on gas supply.
Q:Flame Failure Device open valve time lengthens
A:1、Adjust throttle position.
2、Adjust thermocouple.
3、Replace Flame Failure Device.
Q:Backfire
A:1、Adjust burner cap.
2、Replace Burner or adjust Throttle.
3、Adjust burner cap.
4、Adjust throttle.
5、Adjust burner cap.
6、Adjust throttle.
Q:Hob FAQ
A:
| Problems | Causes | Solvent | |
Three minutes after turn on power, the heat circle is still not red | 1 | Power plug is off | Connect power plug |
| 2 | Internal connection is broken | Call after-sales service | |
Heat circle works intermittently | 1 | It is on auto temperature control or the temperature is on highest protectio | Normal phenomenon |
| Heat indicator light is off, while ceramic glass surface is very hot | 1 | Heat indicator light is broken | Call after-sales service |
| 2 | Internal connection is broken | ||
Heat time lengthens | 1 | Cookware bottom concavity is too big | Change cookware |
| 2 | Cookware bottom area is too big | ||
| Ignitor doesn't work. | 1 | Power is off connection | Connect power |
| 2 | High-voltage wire leakage | Replace High-voltage wire | |
| 3 | Ignition porcelain head leakage | Replace High-voltage wire | |
| 4 | Pulse ignitor is broken | Replace pulse ignitor | |
| 5 | Micro switch coonection is not good | Replace or adjust Micro switch | |
| 6 | Battery installation is not good | Install the battery properly | |
| 7 | Distance between Ignition porcelain head and Burner cap is improper | Adjust to 5-6mm distance | |
| 8 | Gas supply is off | Turn on gas supply | |
Flame Failure Device_ open valve time lengthens | 1* | Throttle position is improper | Adjust throttle position |
| 2 | Thermocouple position is improper | Adjust thermocouple | |
| 3 | Flame Failure Device doesnt work | Replace Flame Failure Device | |
| Backfire | 1 | Burner cap position is improper | Adjust burner cap |
| 2* | Burner leakage or Throttle opens too wide | Replace Burner or adjust Throttle | |
| 3 | Burner cap is up side down | Adjust burner cap | |
| Flameout | 1* | Throttle opens too wide | Adjust throttle |
Big noise | 1 | Burner cap position is improper | Adjust burner cap |
| 2* | Throttle opens too wide | Adjust throttle |
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